GENERAL CONDITIONS OF PURCHASE of Cutlery and The Burgas

1. Price lists

All prices shown on the list of our products www.cuchillerialasburgas.com include the VAT in the countries in which it is applicable and are valid except for error of transcription or computer problems.

This is because the applicable taxes vary depending on the country of destination of the purchase. In the final Summary of the purchase will be shown the final price of the same, stating the amount corresponding to the applicable taxes according to the country selected in the shipping information.

In relation to the Value Added Tax, as a general rule, apply the tax rate of 21% for the European Union territory where this tax is applicable. Will be exempt from paying this tax all those companies belonging to countries of the European Union with an intra-community vat, with the exception of Spain. In the sale to any other country in the world not be charged VAT, however the customs systems of each country apply the relevant tax burdens, which must be paid at destination by the receiver of the goods.

Due to their special tax regime, are considered non-eu territories the geographical areas corresponding to the Canary islands, Ceuta and Melilla. Therefore, purchases made by residents of these territories are exempt from VAT (the costs of customs clearance and import taxes are not included in the item price nor in the shipping, and must be paid at destination by the receiver of the goods).

The prices set forth in www.cuchillerialasburgas.com may be reviewed and modified if conditions require at any time.

2. Payment systems

By the time the system of payment is by credit card or debit card. We are working to improve and that the customer has more payment methods.

3. Shipping methods and delivery times

Due to specialization and the component to craft the items offered in Cutlery The Burgas, orders arrive in a period of between 10 and 15 working days approximately, depending on the availability of the products and countries of destination.

Cutlery The Burgas reserves the right to vary the type of shipment and the company that made it, regardless of what transpired in these pages, and provided it does not involve a prejudice manifest to the client.

4. Warranty

The customers of Cutlery The Burgas benefit from the confidence that comes with the skilled craftsmen, as using materials of first quality produce our articles, always taking a one-year warranty against manufacturing defect.

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, not included in this warranty.

The shortages in the functionality of the items, due to design limitations of the same, also are excluded from the coverage of this warranty.

5. Returns and exchanges of material

Our customer service department has an after-sales service to solve any problem with our items or shipments through which we try to offer a fast and efficient for our customers.

If for any reason you are not satisfied with your order, you have a period of 7 working days, counting from the date of delivery of the order, to return. (According to art. 44 of Law 7/1996 of 15 January Retail Trade amended by Law 47/2002 of 19 December).

You only have to send us the product in perfect conditions and in its original packaging, including guarantees, labels and instructions of use.

It is very important that we return the products for exchange or return perfectly packaged. In the event that the products are damaged due to improper packaging, not admit the return.

Once we receive the merchandise in our warehouses and we have checked that all the above conditions, cuchillerialasburgas.com accept the return product and proceed to refund the amount, according to the method of payment, and in your case, the shipping of the new product.

Sometimes the shipments abroad may have the added cost of the customs of the country of delivery or taxes added. In case you do not pick up the order will not be refund of the amount.

In the case of defective products or incorrect shipments, all shipping costs shall be borne by cuchillerialasburgas.com.

6. Limitation of liability

It is the responsibility of the customer to be trained to use the materials that Cutlery The Burgas distributes. Cutlery The Burgas disclaims all liability for the use that our customers give to the products distributed.

7. Law and jurisdiction

The present general conditions shall be interpreted under the laws in force in Spain on the subject, which will apply in everything not provided for in the same. (Basically, Law 34/2002 of 11 July on information society services and electronic commerce).